Terms of Use & Marketplace Rules

1. What Hive Workforce provides

Hive Workforce provides marketplace, payment, scheduling, and administrative technology that helps independent workers and hiring parties (businesses and homeowners) find each other, agree on hourly work, track hours, and move payment through the Platform.

Worker classification and each party's legal obligations — including employment, contractor status, wage-and-hour duties, tax duties, insurance, and workers' compensation — are determined by applicable law and the actual working relationship between the parties, not by these Terms or by any label used on the Platform. Nothing here is a determination of anyone's legal status, and no agreement on the Platform can by itself decide classification.

2. Accounts and eligibility

• You must be 18 or older and able to enter a binding agreement.
• Provide accurate information, keep it current, and keep your credentials secure.
• You are responsible for all activity under your account.
• One person or business per account; impersonation and duplicate accounts are prohibited.
• Accounts may hold worker and hiring capabilities; the rules for each role apply to whichever you are using.

3. Keeping work, contact, and payment on Hive

Hive introduces the parties, protects contact information, and funds and processes payment. Those protections only work if introductions stay on the Platform. When you are introduced to someone through Hive, you agree that:

• Work arranged from a Hive introduction is booked, scheduled, tracked, and paid through Hive.
• You will not solicit, offer, request, or accept off-platform payment (cash, transfer apps, checks, invoices, or barter) for work introduced through Hive.
• You will not ask for or share phone numbers, emails, social handles, or addresses before the Platform unlocks them for a funded job, and you will not use Hive messaging to move a job off the Platform.
• Hive may review flagged messages and activity for circumvention and may restrict, suspend, or terminate accounts that violate this section.

4. No reverse-identification of hidden businesses

Before a worker is hired for a specific job, the hiring party's identity is intentionally hidden and shown with a neutral label. Workers agree not to attempt to identify the hiring party before hire, including by:

• Searching job text, photos, or wording on Google or any other search engine.
• Searching social media, review sites, maps, or street imagery for the site or business.
• Reverse phone, email, image, address, or license-number lookup.
• Public records, licensing databases, permit records, or business registries.
• Using clues in the job description, site details, or crew conversation to research the business externally.
• Asking another user, or using a second account, to reveal the business.

After the Platform unlocks the hiring party's identity for a funded job, contact is for coordinating that Hive job — scheduling, access, safety, scope, and hours. It is not a license to move the job, future work, or payment off the Platform, or to solicit the party outside Hive.

5. Posting jobs accurately

• Describe the work, trade, location type, schedule, and hours honestly and completely.
• Disclose known hazards and site conditions — heights, confined spaces, demolition, chemicals, asbestos or lead risk, animals, unsafe access, weather exposure.
• Disclose required tools, equipment, PPE, and who supplies them.
• Do not post work that requires a license or permit you do not hold, and do not ask a worker to perform work outside their lawful scope of practice.
• Do not use job posts to advertise, recruit off-platform, or collect contact information.

6. Credentials, licenses, and scope of practice

• Skills, experience, certifications, and licenses you list must be truthful, current, and yours.
• Documents you upload for verification must be genuine and unaltered.
• Jobs marked as requiring a verified credential are limited to workers whose credential Hive has verified; verification is an administrative check, not a guarantee of skill or fitness.
• Permits, licensed-trade work, inspections, and code compliance remain the responsibility of the party legally required to hold them.
• Hive may suspend accounts for false, expired, or borrowed credentials.

7. Safety on the job

• Hiring parties control the job site and are responsible for site conditions, supervision as applicable, and any legally required safety measures.
• Workers may refuse or stop work they reasonably believe is unsafe, and should report it through the Platform.
• Report injuries, property damage, accidents, or dangerous conditions to the other party and to Hive promptly.
• Being impaired on a job site is prohibited.
• Hive does not supervise, direct, or control work performed on job sites and does not inspect job sites.

8. Hours, accuracy, and reconciliation

• Workers submit actual start and end times, with unpaid breaks excluded.
• Hiring parties review and confirm, adjust, or dispute submitted hours honestly and promptly.
• When submissions do not match, the parties are expected to resolve the difference in the Platform's reconciliation flow; Hive may assist administratively.
• Falsified, padded, or duplicate hours are grounds for withholding or reversing amounts, unwinding a payout, and terminating accounts.

9. Funding, fees, and payouts

• A hire exists only after the job is funded through the Platform; selecting a worker alone does not create a hire.
• Hive's service fee, any subscription fee, and the resulting bill rate are shown before you pay.
• Rates agreed for a job apply to that job only and do not change a worker's profile rate.
• Payments are handled by third-party payment processors, subject to their terms and timing.
• Worker payouts become available after hours are approved and any applicable compliance, verification, or dispute review is complete, then follow the payout method and processor timing configured in your account and the Platform's current payout settings. Processing and bank timing are outside Hive's control.
• Refunds, adjustments, and disputed amounts are handled case-by-case under the Platform's dispute flow and processor rules.
• You are responsible for your own taxes, and for any insurance or workers' compensation coverage required of you by applicable law. Hive does not provide these on your behalf.

10. Cancellations, no-shows, and reliability

• Applying to a job or accepting an offer is a commitment to show up as scheduled.
• Cancel through the Platform as early as possible; communicate promptly when plans change.
• Repeated no-shows, late cancellations, or abandoning a job may reduce visibility or lead to suspension.
• Funded jobs that are cancelled are reconciled through the Platform, including any hours already worked.

11. Conduct and acceptable use

• No harassment, discrimination, threats, violence, theft, or unlawful activity.
• No fake profiles, shared accounts, scraping, automated access, or attempts to interfere with the Platform's security or operation.
• No spam, off-platform advertising, or recruiting through Hive messaging.

12. Reviews and ratings

• Reviews must be based on a real completed job and reflect your honest experience.
• No fake, traded, purchased, coerced, or incentivized reviews, and no retaliation for an honest review.
• Nothing in these Terms restricts a lawful, honest review — negative reviews included. We may remove content that is unlawful, harassing, contains private information, or violates these Terms.

13. Referrals and promotions

• Referral and promotional rewards require genuine, independent participants and real qualifying activity.
• Self-referrals, duplicate or fabricated accounts, collusion, and fabricated jobs are prohibited.
• Hive may review, withhold, reverse, or deny rewards obtained through prohibited activity, and may change or end promotions prospectively.

14. Communications

We send transactional messages needed to operate your account and jobs — account and security notices, job and application updates, scheduling and hours reminders, payment and payout notices, and support replies — by email and, where you have provided a mobile number and opted in, by SMS. Message frequency varies; message and data rates may apply; reply STOP to opt out of SMS and HELP for help. Optional marketing communications are handled separately through your notification settings and consent, not through these Terms. See the Privacy Policy for details.

15. Your content and Platform materials

• You keep ownership of the content you upload (profile text, photos, job posts, reviews, documents).
• You grant Hive a non-exclusive license to host, store, display, and process that content as needed to operate and improve the Platform and to enforce these rules.
• Only upload content you have the right to share, and do not upload other people's private information.
• The Platform's software, design, brand, and content are owned by Hive Workforce or its licensors and may not be copied, resold, or reverse engineered.

16. Platform availability

The Platform may be unavailable, delayed, or interrupted for maintenance, outages, or factors outside our control, including third-party processors and carriers. Do not rely on the Platform for emergencies. For any emergency, contact local emergency services directly.

17. Suspension and termination

You may stop using the Platform and request account deletion at any time. We may limit, suspend, or terminate access for violations of these Terms, suspected fraud or circumvention, safety concerns, unresolved balances, or legal requirements. Obligations related to completed jobs, hours, payments, and prohibited-conduct rules survive termination.

18. Legal terms pending counsel review

19. Electronic acceptance and versioning

You accept these Terms electronically by checking the agreement box shown at account creation and at each action that requires it — applying to a job, accepting an offer, and hiring a worker. Each acceptance records the user, the action, the related job or offer, the version, and the time. Boxes are never pre-checked. We may publish a new version; new versions apply to actions taken after publication, and you will be asked to agree again at the next action that requires acceptance.

20. Contact

Questions about these Terms: support@thehiveworkforce.com.